Thanks for purchasing our products at iFernHealth.com operated by Bong Pico, distributor, and owner. All our products passed through quality control from ingredients to finished product.
If you are not entirely satisfied with your purchase, we’re here to help.
Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 5 calendar days of the purchase. The item must be unused, not opened (sealed), and in the same condition that you received it.
If our products arrived damaged, rotten, spilled, expired or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns must be sent to this address c/o Bong Pico, Unit 1812 Wack-Wack Royal Mansion, 561 Wack Wack Road, Brgy Wack Wack East Greenhills, Mandaluyong City, Metro Manila, Philippines, 1555
If anything is unclear or you have more questions feel free to contact us at the Fern Corporate Center along Escriva corner Shaw Blvd, Bgy San Antonio, Pasig City.
Send all questions, comments, and feedback to us at;
E-mail: [email protected]
Text or call us at +639173489940